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Junior IT Support Consultant

Junior IT Support Consultant 150 150 EPI-USE
Richmond, United Kingdom
Posted 1 month ago

Who Are We

EPI-USE consists of 3000 employees across 33 different countries and is part of groupelephant.com. The group has companies ranging from professional services in ERP to bespoke development to our NGO helping elephants, rhinos and people in Africa. With this diversity in activities within the group, EPI-USE offers an environment where someone can grow their role to suit their skills and interests. The company culture is one of helping each other to learn and grow. Working for EPI-USE will give you insight into all areas of the consulting business, with the opportunity to understand more about how projects are made and run, how consulting is managed and potential to move into different roles or areas of the business over time.


Who You Are

EPI-USE is looking for a Junior IT Support Consultant to join the company. You will have internal and external responsibilities. Internal responsibilities will include continued maintenance and growth of the company IT infrastructure, provide IT support for consultants working remotely, manage the existing server infrastructure, office network, support and install systems which will benefit the company and liaise with third parties as required. The external consulting responsibilities will be to assist clients with projects ranging from infrastructure support to integration setup. We have a wide variety of clients so you will be exposed to a diverse set of support work, and integration projects on various platforms. We are looking for someone who is eager to learn and can pick up new skills at a reasonable pace.


Experience: 1-3 years
Location: Richmond, Greater London, United Kingdom
Travel: 20%
Required Education: Higher education degree or diploma in an IT or software development related field


Preferred Skills:

  • First and second line support
  • Server OS support and troubleshooting (Windows Server, Linux)
  • MS SQL Server database administration
  • macOS and Windows desktop OS support and troubleshooting
  • MS Office 365 (Windows and Mac versions) and Active Directory support
  • Good understanding of desktop and server virtualisation (Parallels Desktop, VMware ESXi)
  • Networking (wireless, ethernet) and network hardware (routers, switches, NAS, WAP, VPN)
  • Server storage, backup and recovery
  • Good understanding of TCP/IP networking principles


Desired Skills:

  • Cloud computing (AWS, Azure)
  • Network and data security (firewalls, SSL, PGP encryption, etc.)
  • Integration/API experience
  • Single Sign-On (SSO)
  • Microsoft SharePoint
  • Containers (Docker, ECS)
  • Good understanding of server/desktop/laptop hardware (Mac and PC)


Soft Skills:

  • Strong verbal and written communication in English
  • Able to solve issues using a logical and analytical approach
  • Effective time management to make project deadlines and deal with multiple customers on a daily basis
  • Willing to learn new skills and adapt to change

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